Reference

Terms Conditions Governing Your pro33 Account

These terms set out the rules between you and us whenever you access the pro33 platform, fund your wallet via DANA, OVO, or GoPay, or place activity through the lobby.

Wallet & Payment RulesAccount EligibilityDispute ProcessData HandlingService Availability
pro33 Terms Conditions Governing Your pro33 Account
YOUR RIGHTS UNDER THESE TERMS

How We Handle Data, Security, and Account Changes

These terms are not just about what you owe us — they also spell out what we owe you. Below are the key areas where our commitments are concrete and actionable. Every point ties back to a specific clause in the full document above.

Data Collection Scope

We collect only what we need to operate your account: identity details for verification, payment data routed through DANA, OVO, or GoPay, device fingerprint for session security, and activity logs. Nothing is sold to third-party advertisers.

Cookie Usage

Cookies on pro33 serve session continuity and fraud prevention. We do not use tracking cookies for cross-site advertising. You can clear them at any time from your mobile browser settings without affecting your stored account balance.

Account Security

Your login is protected by encrypted credential storage. If you suspect unauthorised access, contact us immediately through live chat. We freeze the account within moments of a verified report, preventing further transactions until you confirm re-access.

Data Retention Period

We retain your personal data for as long as your account remains active, plus any period required by applicable regulation. After account closure, records are archived securely and eventually purged according to our internal retention schedule.

Requesting Changes

You can request correction or deletion of personal data by emailing our support team. State your username and the specific data you want amended. We process valid requests and confirm completion to your registered email address.

Who to Contact

For any clause dispute, data access request, or account-closure enquiry, your first point of contact is our support team via live chat or email. Escalation to a senior review happens if the initial resolution does not satisfy your concern.

TERMS QUERIES

How to Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a concern about how a clause affects your account, reach us directly. We handle terms-related queries through the same channels as general support, but flagging your message as a 'terms enquiry' helps us route it to the right team member quickly.

Live Chat Open the chat widget from any page on mobile or desktop. Mention that your question relates to account terms so the agent can pull up the relevant policy detail and give you a direct answer without transfers.
Email Send your query to our support address with the subject line 'Terms Question' followed by your account username. We aim to respond within one business day with a written explanation you can keep for reference.
In-App Notification When we update a clause that directly affects your account — for example, a change to withdrawal verification steps or wallet limits — you receive a push notification inside your pro33 session with a link to the revised text.

Common Questions About Our Terms & Conditions

We get plenty of questions about what the terms actually mean in practice — especially around payments, account closure, and data. Below are the ones that come up most often.

Yes. Each time you initiate a deposit — whether through DANA, OVO, or GoPay — you confirm ongoing acceptance of the current terms. If the terms have been updated since your last session, a notification appears before the transaction completes.

It can. Violations such as operating multiple accounts, providing false identity information, or engaging in fraudulent payment activity may result in suspension or permanent closure. Any remaining balance confirmed as legitimately yours will be returned through your original payment method.

We send a notification to your registered contact — either in-app push, email, or both. Material changes include a summary of what shifted. Continued use after that notification counts as acceptance of the revised version.

Funds verified as yours remain protected during a suspension. Once the review is complete and no breach is confirmed, the balance is released back to your wallet. If a breach is confirmed, we follow our internal dispute resolution procedure before any final decision on funds.

You can. Send a data access request through live chat or email with your username. We verify your identity, then provide a summary of the data we hold — including payment records, login history, and any identity documents you submitted during verification.

Identical. Whether you log in from your phone browser, switch to desktop at home, or use any device in between, the same terms govern your account. There is no separate mobile agreement — one document covers all access points.

Availability and enforceability depend on local law and eligible regions. We do not claim jurisdiction over territories where our service is restricted. If a conflict arises between these terms and mandatory local regulation, the local regulation prevails for you.

Absolutely. Contact support via live chat or email and request voluntary closure. We process the request, return any confirmed balance to your DANA, OVO, or GoPay wallet, and archive your data according to our retention schedule outlined in the terms.

No. One set of terms applies across the entire pro33 lobby — slots, live casino tables, sportsbook markets, crash games, and anything else accessible through your account. Specific product rules, such as bet settlement for football markets, are supplementary clauses within the same document.

Start by contacting our support team with your account username and a clear description of the issue. The initial review is handled internally. If you are not satisfied with the outcome, we provide an escalation path to a senior review, and you retain the right to seek resolution through applicable local channels.