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How We Protect Your Information

This policy explains exactly what personal data we collect, how we store it, and what control you have over it. Whether you deposited via DANA last night or updated your account details this morning, every piece of information follows the same handling standards we…

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your information is handled, want to request a copy of your stored data, or need to correct something on file, our support channels are open for privacy-specific enquiries. We treat data requests with the same priority as account access issues.

DATA HANDLING PRACTICES

How We Manage and Secure Your Data

Every layer of data handling at pro33 follows a consistent logic: collect only what we need, store it securely, give you visibility, and delete it when retention no longer applies. Below are the specifics of how each area works in practice.

Collection Scope

We collect your registration details, device type, browser fingerprint, IP address, and payment transaction records from DANA, OVO, or GoPay. We do not record keystrokes, capture screenshots, or access contacts on your device at any point.

Cookie Usage

Cookies track your login session and lobby preferences so you return to the same view each time you open the site on your phone.

Account Security

Your password is hashed and never stored in plain text. Withdrawal requests trigger a verification step via your registered phone number.

Data Retention

Active accounts retain all data for operational use. Closed accounts enter a holding period determined by regional regulatory expectations before scheduled deletion. Transaction records linked to GoPay or OVO deposits follow the same retention timeline.

Third-Party Sharing

Payment processors receive only the data necessary to complete your deposit or withdrawal. We do not provide your personal details to advertisers. Disclosure to authorities occurs only where compelled by local law in eligible regions.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of your stored information, or request deletion of non-essential records. Submit your request through live chat or email and reference your username so we can locate your file quickly.

What This Privacy Policy Covers

pro33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data when you create an account, make deposits through DANA, OVO, or GoPay, contact our support channels, or simply browse our lobby on your phone. This includes your name, email, phone number, device identifiers, IP address, and transaction records tied to your e-wallet

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payments. We use this information to verify your identity during withdrawal requests, process your deposits accurately, communicate account updates, and maintain the security of your wallet balance. We do not sell your personal data to third parties for marketing purposes. Information may be shared with payment
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processors strictly to complete your DANA, OVO, or GoPay transactions, or with authorities where local law requires disclosure. Your data is stored on encrypted servers with access restricted to authorised personnel only. We retain account information for as long as your account remains active, plus any
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additional period required by applicable regulations in your region. When you close your account, we begin our data deletion process according to the retention schedule described in our internal compliance documentation. Availability of our services depends on local law and eligible regions. Players in Batam and
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across Indonesia are subject to the same data-handling standards regardless of where they access the platform. If any part of this policy changes, we notify you via your registered email before the changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions our support team receives most often regarding privacy and data handling. Each answer reflects our current practices for accounts accessed from eligible regions in Indonesia.

We collect your full name, email address, phone number, and date of birth during registration. Once you link a payment method like DANA or OVO, we also store a reference to that wallet for processing future deposits and withdrawals.

Transaction data from DANA, OVO, or GoPay passes through encrypted channels. We do not store your e-wallet PIN or full card number on our servers. Payment references are tokenised so that even internal systems cannot reconstruct your complete wallet credentials.

Yes. Contact our support team via live chat or email with the subject line referencing your username. We will compile your stored data into a readable format and send it to your registered email address within a reasonable processing window.

Submit a deletion request through live chat or email. We will confirm which data can be removed immediately and which records must be retained for a regulatory holding period. Once that period ends, all remaining personal data is permanently removed from our systems.

No. We do not sell, rent, or provide your personal information to advertising networks or third-party marketers. The only external parties that receive data are payment processors and, where required, regulatory authorities under local law.

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can disable non-essential cookies through your browser settings. Note that disabling session cookies will require you to log in each time you visit.

We send an email to your registered address before any material change takes effect. The updated policy is also published on this page with a revised date at the top so you can compare it against the previous version at any time.

No. Whether you access pro33 from Bandar Lampung or anywhere else in Indonesia, the same data-handling standards apply. Service availability depends on local law and eligible regions, but privacy protections remain consistent across all access points.

Your account enters an inactive state. Personal details are retained for a compliance-driven holding period, after which they are queued for permanent deletion. Payment records from DANA, OVO, or GoPay transactions follow the same timeline before removal.

Open your account settings and edit your contact details directly. For changes that require verification, such as your registered phone number or linked e-wallet, reach out to live chat support. An agent will walk you through the identity confirmation step before applying the update.

How We Protect Your Information

Reach Us About Your Data

How We Manage and Secure Your Data

Common Questions About Your Data

01 What personal data does pro33 collect when I register?

02 How is my payment information protected?

03 Can I request a copy of all data you hold about me?

04 How do I ask for my data to be deleted?

05 Does pro33 share my data with advertisers or marketing companies?

06 What cookies does the site use and can I disable them?

07 How do I know if this policy changes?

08 Is my data handled differently based on my location in Indonesia?

09 What happens to my data if I close my account?

10 How can I update incorrect information on my account?

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