Reference

Legal Policy and Account Terms

We keep our legal terms short and readable because you deserve clarity on how we handle your data, your wallet credentials, and your account access. Everything here applies where local law permits, and we update this page whenever our policy evolves.

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pro33 Legal Policy and Account Terms
REACH OUR TEAM

Policy Support and Contact Channels

If you have a question about how your data is stored, how to request deletion, or how to dispute a transaction, reach out through the channels below. We handle policy-related enquiries with priority routing so your request lands with the right team member quickly.

Live Chat Open the chat widget from any page on mobile or desktop. Ask about data requests, account restrictions, or cookie preferences. Our team can walk you through the deletion process or clarify any term in real time.
Email Send a detailed request to our support email. Include your registered e-wallet type — DANA, OVO, or GoPay — and your account username. We respond to policy emails with written confirmation so you have a record of the outcome.
In-App Request Form Inside your account settings you will find a policy request form. Submit data-access or deletion requests directly from your phone. The form auto-fills your account ID, which speeds up verification on our side.
DATA AND SECURITY

How We Protect Your Information

We treat your personal data, wallet references, and session history as sensitive material. Below are six areas where our policy makes concrete commitments about how we handle, store, and ultimately remove your information when you ask us to.

Encrypted Wallet References When you link DANA, OVO, or GoPay for withdrawals, we store only an encrypted reference token. The full wallet number never sits in plain text on our servers, and our payment layer decrypts it only at the moment of payout.
Cookie Consent and Control We use session cookies to keep you logged in across pages and analytics cookies to understand traffic patterns. You can disable non-essential cookies from your browser or from the cookie banner on first visit without losing account functionality.
Data Retention Periods Transaction logs are retained for the period required by applicable regulation in our operating jurisdiction. After that window closes, records are anonymised. You may request early deletion of non-financial personal data at any time through live chat or the in-app form.
Account Security Layers Login sessions use device fingerprinting and OTP verification sent to your registered number. If we detect a new device, we prompt re-authentication before any withdrawal can proceed. This keeps your balance safe even if credentials are exposed elsewhere.
Third-Party Data Sharing We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions and with fraud-detection partners. We never sell personal information to advertisers or unrelated third parties. Each partner is contractually bound to the same handling standards.
How to Request Changes To update your registered name, e-wallet, or communication preferences, open account settings and submit a change request. Identity verification is required for wallet changes — upload a matching ID document and our team processes it within a short review window.

Frequently Asked Policy Questions

These are the questions our support team receives most often about legal terms, data rights, and account access policies. If your question is not covered here, reach out through live chat or the in-app request form.

We collect your registered phone number, chosen username, and the e-wallet reference you link for deposits and withdrawals — DANA, OVO, or GoPay. We also store device identifiers to maintain login continuity across sessions on your phone.

Yes. Open the policy request form inside your account settings or contact live chat. We compile your stored data — login history, transaction references, communication preferences — into a downloadable file and notify you when it is ready.

Submit a deletion request through live chat or the in-app form. Non-financial personal data is removed promptly. Transaction records required by applicable regulation are anonymised after the mandated retention period ends rather than deleted immediately.

Only with the payment processors that handle your DANA, OVO, or GoPay transactions, and with fraud-prevention partners. Each partner operates under contract to apply the same data-handling standards we follow internally. We never sell your information.

Access depends on local law and eligible regions. If you attempt to use the platform from a jurisdiction where it is restricted, account functionality may be limited. We recommend verifying local regulations before creating or funding your account.

Session cookies maintain your login state. Analytics cookies help us understand traffic flow. You can disable non-essential cookies from your browser settings or from the consent banner shown on your first visit without affecting core account functions.

We use device fingerprinting combined with OTP verification sent to your registered number. If a new device is detected, re-authentication is required before any withdrawal request can go through. This adds a layer of protection if your credentials are compromised.

Records are stored for the period mandated by the jurisdiction in which we operate. Once that window expires, they are anonymised. You may request early deletion of personal metadata attached to those records, though the anonymised financial log itself remains.

Yes. Go to account settings and submit a wallet-change request. You will need to upload an identity document that matches the new wallet holder name. Our team reviews and confirms the switch, and you receive a notification once the update is live.

Open live chat immediately and request an emergency account lock. Our team freezes withdrawals while they investigate. Provide your registered phone number and last known login device so we can cross-reference session logs and restore secure access.